Careful, Friendly, High Quality Moves ...at a Fair Price

134B HALL ST., CONCORD, NH 03301

1-800-698-4468

Monday thru Friday 8 am - 5 pm 

Concord: (603) 228-5665 • Tilton: (603) 729-1400 • Manchester: (603) 626-1410

Serving Commercial and Residential Clients in NH and The Greater Northeast Since 1987

 

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  • Residential Moving
  • Commercial Moving
  • Long Distance Moves
  • Labor Only
  • Packing & Materials
  • Warehouse Storage
  • Overnight Truck Storage
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  • About Us
  • Credentials
  • Office Staff
  • Staff Training
  • Community Involvement
  • Directions
  • Legal Info
  • Field Staff
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  • Certificates of Liability and Insurance
  • In-State Legal Documents 
  • Long Distance Legal Documents
  • Warehouse Papers
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  • About Your Move
  • How to Choose a Mover?
  • Protecting Your Goods
  • Risks with Self Moving
  • SAM Commercial Plastic Tote Policy
  • How to Save Money & Reduce Stress
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FAQS: ABOUT YOUR MOVE

What’s the best way to pack?

• Use uniform-sized boxes with lids and don’t over-stuff or under-pack your boxes. The more uniform and stable your boxes are, the better they’ll travel.
• We recommend using wardrobe boxes for your clothing. We’ll be happy to bring the boxes with us on the day of your move. (One wardrobe box holds up to 2 feet of closet space.)
• For dresser drawers, file cabinets, and desk drawers: If your dresser drawers are completely removable, you can leave them packed – with soft things only. Please empty file cabinets and desk drawers.
• Tape your boxes well (don’t rely on the flaps to hold).
• Do not include valuable documents, jewelry, or any item(s) of extraordinary or special value in the load. For everyone’s protection, we ask that you move these items on your own: we cannot take responsibility for them.
• If you plan to move antiques or items of rare and/or unusual value, be sure to notify us in advance of your move date. We are always very careful with your goods, but we want to make sure you’re as protected as possible. You may also wish to check with your homeowners insurance, since you might already have coverage.
• Label and color-code your boxes and furniture. Our crew needs to know where you want your items placed at your new location — and you’ll probably want to know what’s in each box once you’ve moved. To help us move you as quickly as possible, we recommend placing colored stickers (one color for each room) on each item you’re moving and on the walls of the room (or area) to which that item is going. To help you after we’ve left, we recommend labeling your boxes so you know what’s in them.
• Small electronics are happiest in the back seat of your car. Please note that in the absence of our negligence, we are not responsible for their functioning after delivery.
• Weapons, Ammunition, Corrosives, and Combustibles: By law we cannot carry these. For a complete list of “Non-Allowables”, click here.
• Pack a survival box (or more). Once we’ve left, you’ll need a few items to make your first few days in your new place as comfortable as possible. Some suggested “survival gear”:
  • prescription medications
  • checkbook
  • spare keys
  • back ups of your computer discs
  • linen for beds

Do you offer packing materials?

Yes, we provide a full range of packing materials. For more information, click here

Do you offer packing and unpacking services?

Yes. For more information about these services, please call us at 1-800-698-4468.

Do you move pianos and/or other large items?

Yes, on a case-by-case basis.

• For Items such as pianos, pool tables, and/or hot tubs, please let us know about these as soon as possible. There may be circumstances in which we cannot safely move these items, and we’ll want to discuss the situation with you prior to your move.
• For Tempur-pedic and similar mattresses, please let us know if you have such a mattress so we can make adequate arrangements for a safe move.
  

Do you move Plasma TVs?

Yes, we do handle them. However,  please be aware that plasma TVs are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. We offer specialized boxes for rent in which you can pack your plasma TV (or we'll pack it for you); and we can also recommend a specialist in handling plasma TVs. In any case, please note the Exclusion of Liability section in our Contract (click here).

What is your policy if you damage delicate items or items of inherent vice?

• Inherent vice: We are not responsible for a defect in any item which is constructed in such a way that the item is rendered unable to sustain the stress of moving, including susceptibility to damage due to atmospheric conditions. Common examples of these types of items include (but aren’t limited to): plaster, ceramics, cast metals, stone, food, liquids, veneers, composition items, standing lamps, and glass (including mirrors) which is either curved, beveled, un-backed, unframed, antique, or with one dimension of 36” or more.
• Grandfather and Grandmother clocks: You are responsible for removing the pendulum, chimes, and weights.
  

What do I need to do to prepare large appliances for moving?

• For Refrigerators and Freezers, please empty the contents for safe moving. We are happy to load these last and unload them first.
• For Connection and Disconnection of Large Electrical Appliances and Hot Tubs, please make sure the main water valve(s) is completely turned off before disconnecting them.
• For Gas Appliances: Please contact your gas company to disconnect and reconnect these appliances (we are unable to do this for you).
• PLEASE NOTE: Connection or disconnection of appliances is at your risk.
  

Will you disassemble and reassemble furniture if needed?

• Yes, we are happy to help with the disassembly and reassembly of your furniture. However, please be aware of the following:
• Any assembly or disassembly is at your risk.
• We do not assemble cribs, tubular beds or bunk beds.
• It is your responsibility to provide special tools, if needed.

What should I plan for on the day of my move?

• Ensure Safe Pathways and Access: Please make sure your walkways are safe, especially in the winter, and let us know in advance of your move of any access problems (steep hills, long unpaved driveways, loose gravel, broken elevators, etc.) Please see the Exclusion of Liability section of our contract (click here).
• Floors and Carpets: Floors must be completely dry of finishing material. Please note: we are not responsible for damage to floors that are not completely dry. For general carpet and floor protection, please use material — such as heavy-duty rosin paper — which will remain flat and not cause the crew to stumble. We will use our moving blankets for additional protection when needed.
• Kids and Pets: For their protection, please keep them out of the work area.
• Be there to help direct our crews. Plant yourself by the door so you can point our crews in the right direction. The sooner they know where things are going, the faster the move will go. Be a conscientious “air traffic controller” and, if possible, be as cheerful as you can. Moving is heavy work and a smiling face makes it lighter.
• Let us do our job. We know what needs to happen to transport your goods safely and most cost-efficiently. This includes knowing what items to load on our trucks (and in which sequence). We know how to secure your property during transport. And we know when bringing in an extra crewmember (or more) will make the job less costly in the long run. While your input is welcome, you’ll generally find that we know how to make your move go quickly, smoothly, and happily.
• Walk-through After Loading: After loading our truck(s) with your goods, one of our crew members will ask you to do a final walk-through of the premises to ensure we have taken everything you want to move.
  

Do I need to be around during the entire move?

Either you, or someone you trust, must be there to facilitate a smooth and well-paced pick-up and delivery. If there is no one there to consult, we are not liable for moving items you hadn't intended to move, or for placing items where you didn't want them to be. To avoid upset and confusion, we reserve the right to insist that someone is there at all times.

Do you have a cancellation charge?

When you scheduled your move with us, it will be with the agreement that a cancellation fee will be charged to your credit card should you later decide to cancel. The current cancellation fee is $200. This fee does not apply if you need to reschedule due to problems with closings or acts of God.

How is payment calculated?

For In-state Moves: Unless otherwise arranged, payment for in-state moves is based on the time and mileage involved. Time and mileage are computed from the nearest terminal:
• Hall Street, Concord
• 211 Gay Street, Manchester, NH
• 407 West Main Street, Tilton, NH

For Inter-state Moves: You will be given a Binding Estimate, in writing.

PLEASE NOTE: It’s very rare for possible charges not to be included in the Binding Estimate. Some examples of what might not be included, but for which you will be charged (in rough order of probability) include:

• items not on the original shipping list
• shuttle service
• assembly or disassembly
• packing or unpacking
• areas not accessible by a permanent staircase
• areas not adequately lighted
• areas without a flat contiguous floor or requiring a stooping posture
• ferry charges
• waiting time
• debris removal
• rigging
• removal of items imbedded in the ground or secured to the buiding

When applicable, you agree to accept an estimate absent our actual inspection of your premise.

What forms of payment are accepted, and when do I pay?

In-state moves: Unless otherwise arranged, payment for in-state moves is due at the end of the job, although we reserve the right to require cash payment before unloading. In general, payment can be made in cash, check or VISA/MC (we do not accept American Express or Discover). If you wish to pay by credit card, please let us know before your move.
Out of State moves: Payment is due by cash or cashier’s check before unloading.
Labor only: Payment for loading rental trucks or self-moving containers is due in cash or cashier’s check.

Am I supposed to tip the movers?

Tipping in the moving business is not as customary as tipping in restaurants or taxis. However, if you feel you have been treated especially well, a tip of 5%-10% of the entire bill is common. If you would like to tip the crew, it is easiest for us to handle either cash or a check made out per your foreman’s instructions.

Are there legal documents I’ll need to sign as part of my move?

Yes. The documents are different for in-state and out-of-state (interstate) moves.

• For in-state moves, you’ll need to sign a copy of the Contract/Bill of Lading and Freight Bill. A sample copy can be found by clicking here. You’ll need to sign a copy of the information provided in this “About Your Move” section, a copy of which will be sent to you with a Confirmation of your move, and will be presented to you for signing on the day of your move.
• Release of liability: occasionally it may not be possible to place items where you would like them without possible damage to the items or the premises. If this situation arises, the foreman on your job will present you with a release form indicating that you accept responsibility for any ensuing damage.
• For out-of-state moves, see the documents by clicking here.
  

How can I save money on my move?

• Use uniform-size boxes with lids. Uniform box sizes make it easier for us to carry and load/unload them, and to stack them securely.
• Use large garbage bags for soft and unbreakable items. They hold more than boxes can hold.
• Mark your boxes with the destination room. A well-marked box will ensure quick delivery of your goods to their new location.
• If possible, bring boxes from the basement and attic to the main floor.
• If possible, disassemble your furniture before we arrive.
• Move delicate items in your car. We are happy to place them there and remove them.
• Stay close to the action. The more you can direct our crews with what goes where the faster your move will be.
• Be as clear as possible with your directions to our crew.
  
• PLEASE NOTE: The size of the crew we assign to your move is our best approximation of the manpower needed to accomplish the job safely and efficiently. We reserve the right to add additional crew if we feel it’s necessary. For each additional crew, the hourly charge Is $38. The larger the crew, the faster the job proceeds: in most cases the jobs cost the same, or less, when a larger crew is used.
  

Can I help with the move?

Yes, you can help with your move. However, please be aware of the following:

• You can’t go on the truck(s).
• Our crews carry furniture only with other crew members.
• If you help with any part of the move, we are excluded from liability, per our contract.

What if my move can’t be done in just one day?

We will schedule your move in the most cost-effective way we can. If your goods need to remain on our truck(s) overnight, there is a $150 fee for overnight truck storage. Should you need us to store you goods longer than just one night, we reserve the right to move your items into our regular warehouse storage, at our regular labor and storage rates.

Will you move my goods into a self-storage unit?

Yes, although if you are moving into self-storage, we ask that you be present at the storage site to note the condition of your items. Our responsibility ends when the unloading is complete. It is a good idea to provide us with padding material. You can also rent our blankets for $3 each ($10/blanket is due on the day or your move, and $7/blanket will be refunded to you when you return them.)

Are there circumstances in which you won’t move me?

In the event of inclement weather or other acts of God, we will reschedule your move as quickly as we can.

Our right of refusal: We reserve the right not to service you under circumstances which we deem — at our sole discretion — to be dangerous, unsanitary, or abusive. We will give you reasonable time to correct the circumstances (at our normal hourly rate) for the number of crew assigned to your job. In the event you are unable or refuse to make the necessary corrections, the job will be cancelled. Under no circumstances will we be liable to you or any other entity for direct or consequential damages in the event we invoke this right of refusal.