FAQS: ABOUT YOUR MOVE

We have all the necessary tools to disassemble and reassemble your furniture in order to take it out/in your housing and prevent damage. There is no additional charge for this type of service, it’s just a matter of more labor. The only item we don’t disassemble and reassemble will be a crib as it is a liability issue on our end so we would recommend having that taken apart prior to movers arrival.

It is recommended to remove the contents of all your drawers and pack them in boxes. We know that might require a little bit of extra packing, however it’s safer for the furniture when it’s getting moved to be completely empty avoiding this way contents falling off the drawers or the furniture becoming wobbly due to the extra weight.

Absolutely. When we deliver your items to your new home, the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms. We are happy to arrange and rearrange the furniture exactly as you would like it until you are completely satisfied.

Movers will be using street parking/loading docks but if that is a challenge, the only option will be to get a parking permit.The customer must secure all necessary permits prior to the move to ensure that our moving trucks can park as close to the front door as possible without any issues. We can assist in obtaining parking permits only in Concord for an additional charge, EXCEPT for moves that are scheduled in August and September 1st. Please inform your move coordinator at least 5 business days prior to your move about your parking situation so we can better assist you.

If you’re moving in Concord during May-September, a minimum of 4-5 weeks in advance is highly recommended, keeping in mind that weekends, the first and the last week of every month fills up first. Please make sure that there is a minimum of 40 feet available to park each truck and 40 feet minimum permits should be filed when required. If our movers arrive with no parking available, the customer will be charged for the additional time that it takes to find suitable parking. Please be aware that if our movers are forced to park farther away from the front door than necessary, this will extend the moving time, which will result in additional expense to the customer. Any moving truck parking tickets or fees received during the move will be the customer’s financial responsibility and will be added to the final bill.

Unfortunately, professional moving companies cannot transport customers in the moving truck for liability reasons. It is recommended to arrange a ride with a friend or a cab service on your moving day.

Use a simple labeling system (i.e. MBR for Master Bedroom) and make sure all of your boxes are clearly marked. Boxes should be labeled on the top and three sides. Your movers will work closely with you at the destination to make sure everything ends up where you want it.

No, we do not offer furniture disposal services. However, if you wish to have something transported to a donation center or a waste disposal location, we are able to transport it at the hourly rate, plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.

We recommend scheduling your move as far in advance as possible. The farther out you can plan your move, the greater the availability you will have in choosing a date and time convenient for you. We realize advanced planning is not always possible but we will do our best to accommodate last minute customers as well.

When the movers first arrive, they will do a walkthrough of your current home, confirming which items are going and which are not. Using labels for items that are going with you and what’s staying is an option as well.

Yes. Our professional movers and moving trucks are prepared to move during rain, sleet, or snow. They come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend you shovel, rake, or otherwise clear the access ways in preparation for their arrival.

Our Concord movers offer a wide range of moving services, residential, commercial, local and long distance, full packing, unpacking and storage solutions.

If your moving day is rapidly approaching and it becomes clear that you will not be fully packed, it is critical that you inform your move coordinator as soon as possible. They can work with you to make the best possible “plan b” for packing. This may mean having the movers finish your packing or if you have the flexibility and we have the availability, pushing back your moving day in order to allow more time to pack. If you have only a small quantity of items left to pack, your movers can often complete this on moving day; however, it is important to understand that this will add time and packing supplies to the job and, therefore, add to the total cost of the move.

All file cabinets must be completely emptied and packed. All drawers need to be emptied in wooden cabinets.

You will have to empty your dishwasher, microwave, refrigerator, washing machine, and dryer prior to the mover’s arrival. Additionally, movers are not trained electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, lighting and chandeliers, and refrigerator from any electric and/or water connection.

Unfortunately, there is no safe place in the moving truck for pets to ride. They cannot be transported in the cab of the moving truck for liability reasons and the back of the moving truck is inappropriate due to lack of climate control and the danger posed by the potential shifting of heavy objects like boxes or furniture.